Refund policy

We have a 7-day policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at starstudded@niccoya.com. 

If your return is accepted, ship the item back to us using a trackable shipping method and provide us with the tracking information. We recommend purchasing shipping insurance to protect against any loss or damage during transit. ALL items must be in box for return approval with tags.

You can always contact us for any return question at starstudded@niccoya.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

ALL CUSTOM ITEMS/SIGNATURE ITEMS ARE FINAL SALE.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Cancellations

Order Cancellations are only acceptable within 48 hours. Full refunds will be issued via your original payment method minus any transaction fees. Refunds are completed and deposited within 1-5 business days depending on your financial institution. 

In the event that you decide to initiate an order cancellation beyond the initial 48-hour period from the date of purchase, please be aware that a restocking fee of 20% will be deducted from your refund. This deduction accounts for the distinctive specifications and personalized adjustments inherent in each order. We secure custom specifications from our vendor promptly, which necessitates this policy.

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us and we will assist you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at starstudded@niccoya.com.

Thank you for taking the time to understand our Returns, Refunds, and Cancellation Policy. We appreciate your effort in familiarizing yourself with our processes and guidelines. If you have any further questions or need assistance, please don't hesitate to let us know. We value your support and look forward to serving you.